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 Security & Resolution Centre

 Selling With Confidence and Building Your Reputation  
To ensure that your trading experience is safe as well as successful, read the tips below to get the most out of selling on eBay

Item description
Writing a thorough item description, including photographs of your item and providing clear and comprehensive delivery and packing instructions is vital to building buyer confidence.

Communicate with your Buyer
More often buyers feel more confident when they establish a relationship with the seller. Make sure you respond quickly to requests or questions about your item.

Return policy
Offering a return policy can help reassure hesitant shoppers. Remember to include clear refund or replacement instructions in your listing

Preventing Transaction Problems

Avoid Unpaid Items (UPIs)
Learn how to prevent buyers from not paying for your items.

Buyer Requirements
This feature enables sellers to limit who can bid on or buy their items.

Prohibited items
Learn about which items may not be sold on eBay.

VeRO - Protecting Intellectual Property
eBay works closely with Rights Owners to ensure that Intellectual Property rights are respected. Do you wish to report a listing that may infringe on your intellectual property rights? Learn more about eBay's VeRO programme.

eBay's Listing Policies
Understand the basic guidelines on how to sell on eBay, for example, what you can and cannot include in your item descriptions.

Resolving Transaction Problems (if something goes wrong)

Unpaid Item (UPI) Process
Learn what steps to take if you have not been paid for an item you sold on eBay.

Mutual Feedback Withdrawal
Mutual Feedback Withdrawal allows members to withdraw feedback for a transaction if both members are able to agree on a resolution.

Seller Non Performance
When a seller lists an item on eBay, and a buyer bids for and wins that item, the seller and buyer have entered into a contract. Both members are expected to honor that contract. If the seller fails to satisfactorily complete the transaction with the buyer, he is warned / suspended under Seller Non Performance. Learn more about Seller Non Performance.

Other Problems
For all other problems, you can contact our customer service department.