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 Security & Resolution Centre

 Buying Safely  

Buying with confidence:

To ensure that your trading experience is safe as well as successful, read the tips below to get the most out of buying on eBay:

Buying Checklist:
To avoid any issues with your purchase use our checklist to ensure you make an informed buying decision.

Contact the Seller:
eBay provides you with the ability to contact the seller if you have questions. Learn how and when to use this feature.

Review Feedback:
Feedback is a member's reputation on eBay - it's a powerful tool enabling you to know more about the seller before you make a purchase

Protect your purchase:
Programmes like eBay Standard Purchase Protection provide free coverage up to Rs.10,000 on qualified items. Learn which programmes apply to your purchase

Item Returns Policy:
Many sellers offer a return policy - learn how to find if your seller does, and what this means for you.

Paying Safely:

Benefits & Risks of different Payment Methods
There are a number of ways to pay on eBay - learn the benefits and risks of each payment option.

PaisaPay, the fast, easy and secure way to pay, is offered on majority of listings on eBay and is the preferred method of payment for buyers - and it's free for buyers!

eBay Standard Purchase Protection
For most items, eBay covers you up to Rs.10,000. in the event that you don't receive your item or it is significantly not as described.

Resolving Transaction Problems (if something goes wrong)

Dispute Resolution
Should something go wrong with your transactions, early and open communication with your sellers is the best way to solve the vast majority of disputes.

Item Not Received Process
Learn about the steps you can take if you don't receive and item you paid for or you receive and item Significantly Not as Described

Purchase Protection Programmes
Find out whether an item you have purchased is covered by eBay

Mutual Feedback Withdrawal
Mutual Feedback Withdrawal allows members to withdraw feedback for a transaction if both members are able to agree on a resolution.

Other Problems
For all other problems, you can contact our customer service department 24 hours a day, 7 days a week