Shipping & Delivery
Buyer Claims and Disputes
PaisaPay for New Listers
Tracking PaisaPay Activity
PaisaPay is eBay's online payment processing service, where buyers can pay sellers through credit card, debit card and online bank transfer using PaisaPay system which runs on the Indian banking and credit card infrastructure
PaisaPay is an eBay payment service. It is a fast, easy and secure way to accept credit, debit card and online bank transfer payments from buyers. This service eliminates the delay and hassle of conventional cheque / demand draft payments.
To register for PaisaPay the seller must hold a bank account with a bank branch that is within the list of branches supported by PaisaPay. PaisaPay will be soon adding more bank branches to ensure maximum coverage. See the banks and branches supported by PaisaPay
The revised PaisaPay fee will be 4% and taxes extra as applicable. Click here to learn more about the PaisaPay facility charges.
Sellers who have received more than Rs. 50,000/- through PaisaPay Facility will be required to complete
additional verification (KYC). To complete this verification, sellers should furnish the following
Sellers will receive a notification to begin their KYC verification, when they have received more than Rs. 30,000/- through PaisaPay. Sellers will also be notified when KYC verification has been completed.
After KYC verification, if the seller updates the bank account details he will be required to complete KYC verification again for the new bank account details. Remittances from PaisaPay aggregating to a total of and up to a maximum of Indian Rs. 50,000/- since the first registration of seller on PaisaPay may not be kept on hold.
Remittances of sellers who do not complete this verification as per these guidelines will be kept on hold. For more information on this, please read the PaisaPay Rules and Policies.
How PaisaPay works
Yes, all listings created on eBay.in will have PaisaPay pre-selected. You will not have the option to unselect it.
All remittances to sellers will be made online using RBI's NEFT system. The PaisaPay remittance cycle is twice a week on Mondays and Thursdays. It takes between 1-3 working days for the amount to reflect in your bank account. It is very important for sellers to ensure that the registration details like the bank account number, payee name etc are correct and match with the details of the account with the bank, otherwise PaisaPay will not be able to credit the account.
If you have shipped the item and are not able to see details of the transaction in your My eBay, contact PaisaPay Customer Support immediately by clicking the Contact us link at the top of any eBay page. If you have not shipped the item and are not able to see it in your My PaisaPay, please do not ship the item.
There could be several reasons why your PaisaPay registration has been suspended by eBay. Please contact PaisaPay Customer Support by clicking the Contact Us link at the top of any eBay page.
PaisaPay can temporarily hold your remittance due to suspicious confirmed PaisaPay transactions. Please be patient with us while we investigate these transactions.
If you still have questions concerning your PaisaPay payment suspension, please contact PaisaPay Customer Support by clicking the Contact Us link on the left hand side of any Help page
The key timelines to be followed by sellers with PaisaPay are:
In case you wish to request for a time extension for shipping and/or delivery ensure that you raise a request to the buyer as soon as you receive the PaisaPay payment confirmation so that the buyer has sufficient time to respond to the request before the original stipulated period times out. Please follow-up with your buyer to accept the extension.
Shipping and Delivery
You can enter the shipping details on the following pages:
If you do not enter the shipping details within the above specified timelines an automatic refund will be initiated to the buyer. Always ship the item and enter the details within the allowed timelines to avoid refund of the money to the buyer.
If you are unable to ship the item within the allowed timelines, you can request the buyer for a time
extension. The time request extension is subject to the buyers' approval. A time extension, if accepted by the
buyer, will provide you additional time to ship / deliver the item. You have to request for the shipping extension
or delivery extension before the original time is over i.e. before 5 days for national and 10 days for
international shipment. While requesting for a time extension ensure to do so within the 1st or 2nd day of
payment confirmation to provide the buyer enough time to respond to the request. If the buyer rejects or does
not take any action against the request the original time request will remain. Please follow-up with your buyer
for his acceptance.
Never ship the item beyond the shipment timelines in case the buyer has not approved or responded to the time extension.
If you ship the item and forget to enter shipping details, PaisaPay will still refund the amount to the buyer. Always be sure to enter the shipping details within the specified timelines.
Items should only be delivered through courier. Digital & hand delivery are not the acceptable modes of shipment.
After the item delivery timeline the buyer gets a window of 5 days to confirm item receipt or raise a refund request due to non-receipt. If the item does not get delivered within the item delivery timeline the buyer may raise a refund claim.
If a buyer has raised a refund claim for non-receipt of an item but you have delivered the item, contact PaisaPay within 4 days of receiving the refund claim notification with a copy of the Proof of Delivery (POD). PaisaPay will then investigate the dispute and take action in favour of either party as per evidence on record.
Note: Always mention your user ID and PaisaPay ID on the back of the Proof of Delivery.
The shipping timeline starts from the time PaisaPay confirms the payment. If PaisaPay places a transaction on hold for verification, the payment is not confirmed and the shipping timeline will be effective only once PaisaPay confirms the payment. Once the payment is confirmed, the "Rs." icon in My eBay is highlighted. Sellers should not ship the item until the payment is confirmed by PaisaPay.
You can request for a time extension from the Transaction details page in My PaisaPay. You should specify the number of additional days you require to ship and/or deliver the product. The time extension will come into effect only if the buyer accepts it within the shipping timelines.
If the buyer accepts the time extension the new timelines will come into effect and you would need to dispatch and/or deliver the product within the new timeline.
Example: You request the buyer for a time extension of 4 days and the buyer accepts the time extension request. You would then need to ship the item within 7 days + 4 days i.e. 11 days.
If the buyer rejects the time extension, you will have to ship the product within the normal stipulated time. Never ship the item beyond the shipping timelines in case the buyer has not responded to or accepted the time extension.
If the buyer does not respond to the time extension request, you will have to ship the item within the normal stipulated time. Never ship the item beyond the shipment timelines in case you the buyer has not accepted or responded to the time extension.
Buyer Claims and Disputes
PaisaPay would ask the seller for the proof of delivery to verify the delivery and such other documents, or information as may be deemed fit by PaisaPay. Always remember to mention your user ID and PaisaPay ID for the transaction on the documents.
Yes. The buyer can withdraw a refund claim any time during which the refund claim is pending a decision by PaisaPay. Sellers are advised to work with the buyer in case they feel that the refund claim was wrongly raised and use this facility to get buyers to withdraw the refund claim.
The shipping timeline starts from the time PaisaPay confirms the payment. Hence if PaisaPay flags a transaction for verification, the payment is not confirmed and the shipping time line will be effective only once PaisaPay confirms the payment. Once the payment is confirmed the "Rs." Icon in My eBay is highlighted. Sellers should not ship the item until the payment is confirmed by PaisaPay.
The buyer cannot file a dispute for an item not received in the Dispute Console if he had earlier confirmed receiving the item or till he time the said transaction is not complete. Buyers can, however, raise an Item Not Received Claim (INR) in the Dispute Console once the transaction is complete in case they failed to raise a refund claim within the allowed timelines.
Yes, once the buyer confirms that an item was delivered the buyer can still file a significantly not as described dispute in the Dispute Console. Some of the common reasons a buyer would file this claim is for item not working, colour not as described etc.
If you cannot ship the product and want to cancel the transaction, you should not enter the shipping details within the specified time. A refund will be automatically initiated to the buyer.
A refund is initiated to the buyer in the following scenarios:
Scenario 1: When the seller has not shipped the item and not entered shipping details within the specified timelines, an automatic refund will be made to the buyer.
Scenario 2: In a situation where the seller has entered shipping details in the PaisaPay system and still wants to initiate a refund to the buyer, the seller should email PaisaPay after the delivery timeline is over (10 days for national and 21 days for international) to expedite the refund process to the buyer.
Scenario 3: If the transaction has successfully closed with no item receipt confirmation from the buyer (time-out), or the buyer has confirmed item receipt and the seller would like to refund the money, the seller can contact PaisaPay to initiate a refund at any time.
If a buyer files for a chargeback for his credit card or debit card payment the amount will be recovered from your PaisaPay account. You will be notified of the chargeback and in case the chargeback is for no item-related dispute you will be asked to submit a valid Proof of Delivery (POD) within the specified timeframe to avail of the chargeback protection credit.
PaisaPay for New Listers
As a new lister you can offer only PaisaPay as a payment method for your first 20 lifetime listings. You can offer other payment methods once you complete 20 listings on eBay.
Listings that are created on any eBay site from the time of registration are called lifetime listings.
eBay will consider your first 20 lifetime listings on eBay. I.e. listings that you create on eBay.in since the time you have registered.
Yes listings created on any eBay site will be considered within the first 20. Ex. If you have created 10 listings on eBay.com and 10 listings on eBay.co.uk you will already have met the limit of 20 listings while listing on eBay.in
As a new seller you will be charged PaisaPay facility charges for any items you have sold using PaisaPay. In addition to this if you choose any features for promoting your item you will be charged for those features (optional). You will not be charged any Insertion fee for the first 100 lifetime listings.
Tracking PaisaPay Activity
You have an exclusive My PaisaPay section within My eBay to track all your "items sold with PaisaPay" transactions. The PaisaPay section has several views to make it simpler for you to track different transactions.
For example: "Items to be shipped", "Payments in process", "Sold with PaisaPay", etc.
You can access My PaisaPay from the My Account section in the left navigation bar in My eBay.
The Transaction Details page includes all the details of each PaisaPay transaction. This would include multiple purchases by the same buyer that have been paid in one PaisaPay transaction.
Yes, when a buyer purchases multiple items from a seller, he can pay for all the items together. This way there will be only one PaisaPay ID for the complete order. All the transactions of that order will reflect on one Transactions Details page bearing one PaisaPay ID.
No, as of date you cannot download the details in My PaisaPay. However, as a seller you will receive an email from PaisaPay at the end of each day with details of all the transactions that are pending to be shipped. You can also track the activity in your My PaisaPay.
Yes, you will receive PaisaPay alerts & reminders in your My eBay Summary page, as well as on the My PaisaPay Summary page. Similarly, all the activities pending in your My PaisaPay will be highlighted and will have the number of days left for that activity.
PaisaPay generates an invoice for all your PaisaPay transactions during the past month. You will receive an email from PaisaPay on a monthly basis informing you that your invoice has been updated. The invoice will provide details on your PaisaPay transactions along with the deduction of PaisaPay facility charges and applicable taxes.
You can access your invoice from the "Account balance" tab in My PaisaPay.
EMI is a payment method where a buyer can pay for the product in 3 or 6 month easy instalments. Currently, buyers can pay through ICICI, HDFC, Standard Chartered, Axis Bank and Citi bank credit cards.
Note: ICICI Bank does not offer the EMI facility on its Corporate and EMI cards.
In case of EMI, the seller will sell the item to the buyer at the total selling price. The buyer uses his credit card and pays for the whole value through credit card. The seller will receive the complete order value after deducting PaisaPay facility charges, while the credit card company will recover the amount from the buyer in instalments through the buyer's monthly credit card statement.
As a seller you need to have a feedback score of at least 5 to offer EMI payments in your listing.
To list an item through EMI all you need to do is select PaisaPay and the EMI option within the Payment Methods section in the SYI form or in Turbo Lister.
While offering EMI with your listing you need to enter the total value of the product. Example: If the cost of a mobile phone is Rs. 5000 you need to mention the total value i.e. Rs. 5000 as the price of the listing and not the instalment amount. In case of auctions you can start the auction at the start price you desire. The EMI payment option will be applicable on the final auction price.
The minimum order amount should be at least Rs. 2500 for 3-month and 6-month EMI. The buyer will not be able to purchase an item if it does not meet these criteria, so price your item accordingly, or offer EMI only if your item price matches the criteria.
Remember: The EMI amount is calculated on the total order amount, so if a buyer purchases more than one item from you, the purchase may still be eligible for EMI, even if the individual item prices are lesser than the criteria amount.
Yes, all items with EMI have an additional EMI facility charge.
Items listed with EMI will have an additional charge of 1.5% of the amount processed, plus taxes.
The above charges do not include the PaisaPay Facility charges. PaisaPay facility charges will be charged in addition to the EMI charges.
eBay currently has a tie-up with only ICICI bank for facilitating EMI. Hence a buyer can pay for the EMI item through ICICI bank credit cards only.
The EMI option will appear on the View Item page and on the search result pages. Alternatively a buyer can also search for all transactions with PaisaPay- EMI from the "Advanced search" section on eBay.
If the buyer selects the EMI option and PaisaPay rejects the transaction, it will be like any other normal PaisaPay transaction that is rejected and the seller may go ahead and file a UPI for the item.
In a situation where the buyer selects the EMI option and does not pay the instalments later the credit card issuing company will take up the issue with the buyer.
PaisaPay will credit the seller's PaisaPay account when:
PaisaPay will periodically transfer the seller?s PaisaPay account balance online to the seller?s registered bank account. This remittance is done every Monday and Thursday and the seller?s bank account will reflect the amount in 2-3 working days.
Based on the site history and business generated by a seller, a seller can become eligible for Express Remittance. Sellers eligible for express remittance will receive the PaisaPay payment when the Logistic Service Providers scans the item and confirms pick up. If the payment remitted under Express Remittance is claimed for a refund by the buyer and the claim is accepted then the amount would be adjusted in the subsequent remittances or claimed independently from the seller.
The Express Remittance facility is a privilege for sellers with good history on site and high business levels. This facility will be provided at the sole discretion of PaisaPay. The minimum criteria that a seller would need to meet are the following:
Note: The above mentioned parameters would be reviewed and modified from time to time and eBay reserves the right, fully or partially, to modify or withdraw this privilege without any notice. Granting this privilege would be at the sole discretion of eBay and may differ for various payment options. eBay also reserves the right to waive the express remittance criteria either partially or fully for certain sellers or all sellers.
Sellers would have pre-defined monthly limit on the Express Remittance as notified by eBay at eBay's sole discretion. Once a Qualified Seller exceeds the Express Remittance limit the remittance of subsequent Transaction Price would be as per the remittance due to non- qualified sellers i.e. after Buyer confirms item receipt or after the item is treated as received.
Tracking with PaisaPay
Paying through EMI
PaisaPay is eBay's online payment processing service, where buyers can pay sellers through credit card or debit card & online bank transfer using PaisaPay system which runs on the Indian banking and credit card infrastructure
Here?s how PaisaPay works:
As a buyer you do not need to be registered with PaisaPay. You can use PaisaPay to buy without being registered. However if you wish to sell on eBay you need to register with PaisaPay.
Online Bank Transfer payment via PaisaPay on eBay has the following requirements:
An email will be sent to both the seller and buyer once the payment is confirmed. You may be prompted to change your payment method if there is a problem with your card.
Card payments via PaisaPay on eBay has the following requirements:
When your PaisaPay payment is under processing it means it is yet to be verified by PaisaPay. At this time PaisaPay may contact you requesting for additional details / documents. Once PaisaPay confirms the payment it will move from processing to Pending shipments in your My PaisaPay.
For certain security measures PaisaPay may request you for some additional verification.
At times PaisaPay may reject the pending payment for security reasons.
Once you pay through PaisaPay and the payment is confirmed, the seller will be provided 7 days for providing you with the shipping details (10 days for international shipments). The seller has 10 days (21 days for international shipments) from date of entering the shipping details to deliver the item.
If the seller is not able to ship and / or deliver the item within 7 days for national deliveries and 10 days for international deliveries he may request for additional time. You can either accept or reject the time extension request. The time extension will come into effect only if the buyer accepts the request. Buyers are requested to carefully evaluate time extension requests as items like jewellery, furniture, and customised items may take additional delivery time.
If you do not accept the time extension or don't take any action the seller will have to ship the item to you as per the original time lines.
If the seller does not provide the shipping details within the specified time PaisaPay will refund the money paid by you.
Once the item is dispatched by the seller you can not take any action until 10 days from the shipping date. However from the 11th to the 15th day you have an option to either confirm having received the item or raise a refund request in case you have not received the item. If a refund claim is raised and the seller contests the same by providing the Proof of Delivery (POD) the refund claim may be put on hold. PaisaPay would then investigate the dispute and action in favour of either party based on evidence on record.
Yes. The buyer can withdraw a refund claim anytime during which the refund claim is pending PaisaPay decision. Buyer and sellers are advised to work with each other and use this facility to withdraw the refund claim.
If you do not confirm item received or not received within the 5-day period PaisaPay will assume that you have received the item and close the transaction.
If you do not confirm if you have received the item and the time lapses you can file an Item Not Received (INR) Claim in the Dis pute Console in My eBay. You will be covered under eBay's Buyer Protection Program up to Rs. 50,000/-. The buyer can not file a dispute for item not received in the Dis pute Console if he had earlier confirmed receiving the item or till he time the said transaction is not complete.
If you receive the item and the item is faulty or not working or different from what was described on the listing you can file a dispute in the Dis pute Console in My eBay as Significantly Not As Described (SNAD) Claim. The buyer can not file a dispute for Significantly Not As Described (SNAD) in the Dis pute Console if he had earlier confirmed receiving the item or till he time the said transaction is not complete. He can however file the SNAD Claim in the Dis pute Console in case his Refund Claim was rejected by PaisaPay.
If the seller does not enter the item dispatch details within 7 days of payment confirmation for national shipments (10 for International Shipments) PaisaPay may decide to refund the money to you. Refund processing time would take 2- 3 working days. However in case of a Refund Claim for Item not received, PaisaPay will investigate the case with the seller and act accordingly. If the seller provides a proof of delivery, PaisaPay may put the refund on hold for verification. At all times PaisaPay would communicate with the buyer informing him of the status of the Refund Claim.
Tracking with PaisaPay
You can track the status of your PaisaPay transaction in your My PaisaPay Account. You can access My PaisaPay from the left navigation in your My eBay.
You can find more details on the item that has been shipped in the Item Shipped section in your My PaisaPay. You will also receive an email with the item dispatch details entered by the seller.
You can confirm receipt of non receipt of an item from your My PaisaPay >>> Confirm item received section.
If you wish to sell on eBay you can click on the Register with PaisaPay link in your my PaisaPay and register.
Paying through EMI
You can search for items with EMI in the advanced search section as Payment Method – PaisaPay EMI
While paying through EMI for a transaction you need to pay the whole amount using your credit card. However your credit card bill that you will receive at the end of the month will charge the instalment amount. If you have selected a 3- month EMI you will have to pay the instalments in the next 3 month credit card bills. You can pay for an item with EMI through ICICI, HDFC, Standard Chartered Bank, Axis Bank and Citi bank credit cards.
The order amount should be more than Rs. 2500 for 3-month and 6-month EMI.
Note: ICICI Bank does not offer the EMI facility on its Corporate and EMI cards.
Yes you can use eBay gift vouchers towards EMI transactions through PaisaPay.