• Providing a delightful buyer experience: Buyers will now be able to u se PaisaPay for fast, assured purchases or get their money back! In case the buyer does not receive the item purchased with the prescribed timelines , he will have the option to get a quick refund .
• Uniform performance guidelines for Sellers : In new PaisaPay the sellers will have fixed timelines within which they need to ship and deliver the item. This will help in providing a standardized seller experience where sellers will have clear performance guidelines. In case a seller needs more time to ship or deliver the product, he can request the buyer for a time extension .
• Easy tracking of shipments for both Buyers & Sellers: Sellers will be required to enter the shipping details in My PaisaPay within the prescribed timelines. This will give buyers and sellers a quick reference point to know the shipment status thereby resulting in smooth communication between buyers & sellers.
• Easy Refund Mechanism :
• In case the seller is not able to ship the item: Seller can easily issue a refund to the buyer by not entering the shipping details within the prescribed timelines. In such cases PaisaPay will automatically issue a refund to the buyer. The sellers no longer need to follow the offline process of contacting PaisaPay Customer Support for issuing refund.
• In case the buyer does not receive the item: If the buyer has not received the item within the prescribed timelines he has the option to raise a refund claim. In case the seller has delivered the item he will have 5 days to dispute the buyer's claim . In case of any dispute between the buyer and seller on item delivery, PaisaPay's decision will be final.
• Seller Remittance on Buyer Confirmation: PaisaPay shall remit the money to the seller as soon as the buyer confirms item receipt or does not raise a refund claim in the prescribed timelines. Certain Qualified sellers will be eligible for Express Remittance.
• Express Remittance for Qualified sellers: Sellers who qualify for Express Remittance will have their individual Express Remittance limit. Please note that Express Remittance is a privilege for sellers with strong business and good behavior history on eBay. The option to offer this privilege to sellers will be at the sole discretion of PaisaPay.
• Online Remittance to replace Demand Drafts: PaisaPay will remit seller's money online to his bank account instead of mailing demand drafts. This will save both the courier & encashment time for the sellers. It will also mean no more cases of lost demand drafts.
• Twice a week remittance cycle: PaisaPay will now be sending money to sellers twice a week (bi-weekly basis) replacing the process of weekly remittance.
• All new My PaisaPay: The new ‘My PaisaPay' in “My eBay”, will give buyers & sellers an easier interface to communicate with each other and stay updated on transaction details.
• PaisaPay Phone Support to be extended to all seven days of the week: PaisaPay phone support will be extended to all seven days of the week (from current five days a week) from the month of December 07.
• PaisaPay becomes mandatory: All listings will automatically offer PaisaPay as a mode of payment. Sellers can also offer other mode of payments. Sellers with 20 or less listings will be able to offer PaisaPay as the only mode of payment. Read FAQ 's.
• PaisaPay Invoice: To ease the process of reconciliation and accounting your PaisaPay transactions PaisaPay would be issuing a monthly Invoice to sellers.
• eBay Buyer Protection remains the same: Buyers will continue to remain eligible for eBay Buyer Protection after time-out period. All other buyer protection features will remain the same.
• PaisaPay EMI Option : Sellers with 5 or more feedback will have the option to offer 3 and 6 month EMI in their listings, which can be availed by buyers paying via ICICI bank credit cards. Additional PaisaPay charges apply fro EMI transactions. Read FAQ's

As part of the new PaisaPay, you also need to:

• Register again for the new PaisaPay: To register for the new PaisaPay, you need to register again and provide details of an active bank account, to which PaisaPay will send your payments online.
• Provide shipping details to buyers: In the new PaisaPay transaction flow, you have to provide shipping details on the
• Transaction Details page, making it easier for the buyer to keep track of the shipment while it is in transit.
• Offer PaisaPay on all listings: New sellers will be able to offer only PaisaPay as a payment method up to a specific level of listings, after which they can offer other payment methods along with PaisaPay. Existing sellers can opt for other payment methods, in addition to PaisaPay, which will be mandatory on all listings.

The PaisaPay transaction flow will undergo some changes. Below is a depiction of the current PaisaPay flow and the new flow.
This is how PaisaPay transaction currently works:

* Eligible sellers will receive the payment through express remittance once the seller inputs the shipment details into the PaisaPay system,
Click here to know more about Express Remittance.

New PaisaPay transaction flow

1. The buyer purchases the item
2. PaisaPay confirms the payment
3. The seller dispatches the item and inputs the dispatch details in the PaisaPay system within the prescribed timelines. In case the seller is unable to dispatch or deliver the item within the prescribed timelines he may request for a time extension
4. The item gets delivered to the buyer within the prescribed timelines
5. a. The buyer confirms receipt of the item. PaisaPay remits the money to the seller
5. b. The buyer claims for a refund. The seller may dispute the refund claim by providing a proof of delivery. PaisaPay will then investigate the case further.

• Enter the shipping details within timelines: If you miss this deadline, PaisaPay will treat the transaction as unsuccessful and may automatically refund the buyer’s payment.
• Request for shipping time extension: You can request the buyer for a time extension, if you cannot meet PaisaPay's shipping and delivery deadlines.
• Meet delivery deadlines: You must ensure that the item is delivered to the buyer before the delivery deadline