The Non-Paying Buyer Process has Changed

As of July 2004, the Non-Paying Buyer process has changed. The new Unpaid Item process introduces a set of product and policy enhancements that enable sellers and buyers to successfully complete a transaction and reduce the amount of work required to file for Final Value Fee credits.

All new non-paying buyer reports should be filed using the new process. If you have recently filed an NPB alert, it has automatically been migrated and you may request a Final Value Fee credit for that transaction using the new system. For more information on the new process and how to access the forms, see the links listed below.

Related Links:

• Overview of major changes in the Unpaid Item Process
• How to request a Final Value Fee credit for NPB Alerts filed prior to July 5, 2004
• Report a new Unpaid Item Dispute (This is the first step in reporting a non-paying buyer)
• View all Unpaid Item Disputes I have filed