As of July 2004, the Non-Paying Buyer process has changed. The new Unpaid Item process introduces a set of product and policy enhancements that enable sellers and buyers to successfully complete a transaction and reduce the amount of work required to file for Final Value Fee credits.
All new non-paying buyer reports should be filed using the new process. If you have recently filed an NPB alert, it has automatically been migrated and you may request a Final Value Fee credit for that transaction using the new system. For more information on the new process and how to access the forms, see the links listed below.