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Reporting problems with your buyers

If you ever have a problem selling on eBay, we want to know about it. If sellers don't tell us about problems, we won't be able to prevent a buyer from doing the same thing again.

If you have a problem with a buyer:
  1. Identify the issue.

  2. Learn more about what information is available.

  3. Find out what you can do about it.

What's the issue? What information is available? What can you do about it?

Feedback abuse

A buyer includes your phone number, address, or profane language in a Feedback comment

Learn more about Feedback abuse, resolving Feedback problems, and requesting Feedback revision.

Contact us.

Feedback manipulation

A buyer attempts to damage your (or another member's) Feedback score or detailed seller ratings (DSRs).

Learn more about Feedback manipulation, resolving Feedback problems, and requesting Feedback revision.

Contact us.

Feedback extortion

A buyer threatens to leave negative or neutral Feedback, or low detailed seller ratings (DSRs) for you unless you provide goods or services not included in your original listing.

Learn more about Feedback extortion.

Contact us. Send us the email you received.

Unpaid item

A buyer didn't pay for an item.

Find out what to do when a buyer doesn't pay.

If you can't work it out by communicating with your buyer, you can open a case in our Resolution Centre.

Unwelcome bidding or buying

A buyer is bidding on your item just to leave you negative Feedback.

Learn more about unwelcome and malicious buying.

Select buyer requirements to block buyers who don't meet certain criteria.

Require immediate payment on Buy It Now and eBay Stores listings.

Place the member on your blocked bidder/buyer list.

Cancel bids.

Customs fraud

A buyer asks you to provide false information on a customs declaration form.

Learn more about encouraging illegal activity.

Contact us.

Another problem

Get help with other eBay transaction problems or safety concerns.

Learn more about resolving selling problems.

Contact us.

Contact us

Have a question? We can help.

 Contact us