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Resolving buying problems
Find out what to look for before you bid or buy, and how to avoid common mistakes. If you ever have a problem with a purchase, learn about our buyer protection programs.
Solve a problem
To request a seller’s phone number, click the “Advanced Search” link at the top right of any eBay page. Once you’re on the search page click the “Find Contact Information” link on the left side, under the “Members” section, and follow the instructions.
It may be just a simple misunderstanding. Email your trading partner. If that doesn’t work, request their contact information and try to call them. You can also use these tips to try to work things out.
If you haven’t placed a bid yet, use the "Ask seller a question" link on the item page. If you’ve already won or bought the item, email or call the seller and ask if a different payment method can be worked out.
If you buy an item and the seller doesn't receive payment for any reason, the seller can open an unpaid item case with you. If you receive notification, it's important to respond quickly to resolve the problem. If you don’t address your trading partner's concerns or don’t respond within seven days, the case is escalated to our Trust and Safety team.
Safe trading tips for buyers
Buyer protection programs
Beyond the basics
We’re committed to reducing fraud and negative buying experiences.
If you have a problem with a transaction, contact your trading partner. If that doesn’t work, you can work it out in our Resolution Center.
Find out how to appeal an unpaid item.
Have a question? We can help.
Rules & policies