A. India is under a national lockdown due to COVID19. Due to lockdown courier service has been disrupted and the seller may not be able to ship the items to you. Hence keeping the buyer experience in mind all the corridor transactions have been currently blocked. Visit the following link for the seller announcement for India sellers: https://community.ebay.in/t5/eBay-Announcements/INCBT-Seller-Communication-What-You-Need-To-Know-About/ba-p/160418

A. Pandemic COVID-19 has called for a nationwide lockdown in India. If the order is yet not shipped you can choose either of the following options and communicate with your seller:

• Let your seller know if you are willing to wait for the situation to return to normalcy post which the seller can ship the item to you.
• In case you are not willing to wait, then please communicate it to your seller and request him to cancel the transaction immediately.

Ensure that you are using the eBay Messaging system to communicate with your transacting partners.

A. Be assured your past transactions are not affected by the block placed on the corridor transactions. If you have already purchased from the seller and are awaiting shipment/delivery, please contact your seller for the latest status update.

If you are looking at making fresh purchases/transactions, you would be able to do so once the temporary block has been lifted post the situation has returned to normalcy.

Do note that the corridor block has been placed for sellers with item location – India. Here is the link for this announcement: https://community.ebay.in/t5/eBay-Announcements/INCBT-Seller-Communication-What-You-Need-To-Know-About/ba-p/160418

A. We ask that you remain patient with receiving parcels departing India. It’s possible that these shipments will take a bit longer than normal as the availability to ship items as well as transport them has been affected. Working with your seller on the shipment and other details will help you get more clarity on this.

A. Due to limited transportation options, as well as sellers potentially not being able to send packages out due to some quarantines, many packages may take longer than originally expected. We’ve adjusted the EDD (estimated delivery date) to compensate for these potential delays. Please work closely with your seller(s) on any questions you may have regarding your purchase.

You would be aware of the global situation due to impact of COVID-19. To ensure that the business of our sellers is protected along with buyer experience, sellers with their item location as India have been directed to :

• Immediately put their store on vacation mode with full hideout.
• In case of non-store, then to put all their items out of stock.

This step was necessary to prevent sellers from receiving any new orders and subsequently being unable to fulfil them. Read more about the announcements for the India sellers: https://community.ebay.in/t5/eBay-Announcements/bg-p/eBayAnnouncements

A. We’re doing everything we can to support our buyers and sellers as COVID-19 continues to affect communities and day-to-day life across the country. You can read the details on the following page:https://www.ebay.com/help/account/additional-support-covid19-buyers-sellers-ebay/additional-support-covid19-buyers-sellers-ebay?id=5108