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Frequently asked Questions

How do I get my complimentary prepaid mobile recharge?

Getting it is easy! Here’s what you have to do:

Where do I enter the Gift Code?

You will enter the code in the Gift code field on the Payment Page.

To reach the payment page, follow these steps:

What do I have to do after successfully making the payment?

Once you have successfully made the payment, you will reach the Payment Confirmation Page [shown below]. First, make a note of the PaisaPay ID. Then, click on the banner [shown below] to reach the request form [] where you can submit the details [PaisaPay ID, your prepaid mobile number, your mobile operator and the circle] and you are done!

What is the eligibility criterion to receive a complimentary prepaid mobile recharge?

The eligibility criterion is as follows:

How much recharge I will get?

eBay India offers you Rs. 100 worth of complimentary prepaid recharge. Please check your Top-Up/Denomination before proceeding to recharge your Mobile Number. The amount will be credited to your account depending upon your talk time, service provider and circle you are in. eBay India will not be responsible for the final talk time credited to your account.

Can I recharge for my friends and relatives also?

You can invite your friends and relatives for this promotion. Their eligibility for this offer is subject to their registration and first purchase on

Can I make multiple recharges on my mobile number?

No, each prepaid mobile number will be recharged only once in the promotion.

I forgot to enter the gift code while making payment. What do I do?

If you have forgotten to enter the gift code, you will not be eligible for the complimentary prepaid mobile recharge. Entering the gift code is necessary without which you will not receive the recharge.

I didn't pay using a credit / debit card or an online bank account? Will I still get the recharge?

Sorry, this promotion is valid only for items paid for through PaisaPay.

Can I use an eBay voucher along with the eBay ‘Shop & Talk’ gift code?

No you will not be able to use any discount vouchers along with the ‘Shop & Talk’ gift code when you are paying for your purchase.

How long will it take for me to receive the complimentary recharge on my prepaid mobile number?

You will receive the recharge within 48-72 hours post submitting your information through the recharge form. Please note there might be further delays caused at operator’s end.

If I haven't received my recharge even after 72 hours, what do I do?

If you have not received your recharge 72 hours after submitting your information through the request form, please contact customer support.

In case eBay suspects or has knowledge that any user has been involved in any fraudulent or illegal activity related to this promotion, eBay reserves the right to debar that user and any related user from this promotion. In this case, the user may not receive any complimentary recharge.

What if I enter the wrong gift code while buying my product? Can I change it?

No, once you enter a gift code successfully and make the payment, you cannot change it.

What if the seller does not deliver the product I bought and my payment is refunded? Will I still get my complimentary recharge?

If your payment for a product is refunded, then you will not be eligible for the recharge.

Have any questions still unanswered? Reach out to us!