The Transaction Details page gives you in-depth information on the status of your PaisaPay transaction. The Transaction Details page for each PaisaPay transaction gives you status information on payment, shipping, and delivery. You can also complete key action points such as enter shipping details and request for time extensions.

Accessing the Transaction Details page

You can access the Transaction Details for a particular PaisaPay transaction by clicking the PaisaPay ID in your payment confirmation email or in your My PaisaPay (Sold with PaisaPay tab).

Payment status section

The Payment Status section of the Transaction Details page (section A in the image) will give you a status update on the buyer’s PaisaPay payment. For example, if a payment under process with PaisaPay is approved, the Payment Status section will reflect that the payment has been approved.

Order details section

The Order Details section (section B in the image) provides detailed information on each item in a PaisaPay order. You can see details such as total cost including shipping and taxes and the current status of the item.

The Current Status column gives you the latest status of each item of your order. If you are required to complete an action - such as enter shipping details - you will see the number of days remaining to complete the task in red below the status message.

Each item status is hyperlinked and you can click it to see the item’s shipping and delivery status. Alternatively, you can also click the arrow next to the item status. When you click the status, the page expands to show you the Shipping, Item receipt and Remittance sections for that specific item.

• Shipping sub-section:

  In the Shipping sub-section, you can see information about the date on which you entered shipping details and when the item is expected to be delivered to the buyer. If you have provided shipping details, you can also see the courier name and airway/docket bill details.

• Item receipt sub-section:

  The Item receipt sub-section is where you can see whether the buyer confirmed the receipt of the item.

• Remittance sub-section:

  The Remittance sub-section will give you details on the status of the remittance for the item.

At the bottom of the Transaction Details page, you will also see the PaisaPay Phone Support logo, which you can click to contact PaisaPay’s Customer Support regarding your transaction (section C in the image). Remember to always keep your PaisaPay ID in hand when you contact customer support.