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Resolving selling problems
Sell with confidence. Find out how you can avoid transaction problems and resolve problems.
Solve a problem
Click the Advanced Search link at the top of most pages. On the left side of the page, click the Find Contact Information link and follow the instructions.
First, send your buyer a friendly email. If that doesn’t work, try to reach the buyer by phone. If you don’t get a response, you can go to the Resolution Centre to resolve the unpaid item. If the problem remains unresolved, you'll receive a Final Value Fee credit when you close the case. You can then extend a Second Chance Offer to another bidder, or relist the item and you may qualify for a credit on your Insertion Fee.
How sellers can avoid transaction problems
Knowing your buyer
What to do if a buyer doesn’t pay (unpaid item process)
Canceling a transaction
Resolving transaction problems in the Resolution Center
Contacting eBay members
Communicating with your trading partner
Activity limits on sellers
Beyond the basics
Reporting inappropriate trading
What eBay can do when you have a transaction problem
Creating legally compliant listings
Have a question? We can help.