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Avoiding Transaction Problems – Tips for Sellers

As a seller, you can take the following steps to ensure that your experience is successful.

Creating and managing your listing

  • Represent the items you are selling fairly and accurately.

  • Clearly state your return policy in your listing.

  • Respond promptly to buyer questions.

  • Review your buyer's feedback.

  • Use extra caution with unknown or new buyers and unusual bidding activity

Avoiding Unpaid Items

eBay's research has shown that following a few simple tips can significantly reduce the rate of unpaid item

  • Make it easy for your buyers to pay by offering PaisaPay. You need to ship the item only once the buyer’s payment is confirmed by PaisaPay.

  • Include detailed shipping and handling information in the item description as well as the shipping details area.

  • Use eBay's checkout feature to make it simple for buyers to pay you.

After the listing ends

  • Remember to honour your shipping and delivery deadlines for PaisaPay transactions to ensure that you receive the payment. Learn more about selling with PaisaPay

  • Ship with a tracking number. This can help resolve disputes in cases where a buyer claims to have never received an item or received a broken item.

  • Maintain records of shipping receipts as proof that the item was shipped.

  • Keep copies of any proof of your item's authenticity.

  • Verify payment before shipping items (including holding cheques until the cheques clear).

  • Learn to recognise counterfeit cashier’s schemes.

  • Only ship items to the verified billing address on the buyer's credit card account (if applicable).

  • Use extra caution with international payments and revised shipping information,

If you believe a buyer purchased or attempted to purchase an item with intent to defraud, please review the information on the Receiving Payments page to report the buyer.

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