The listing has ended and your item has sold. Good communication with your customers and prompt shipping after the listing ends is crucial to your success as an eBay seller. (What if you didn’t sell your item?)

Once your item has sold you need to:

Steps to follow if you sell your item through PaisaPay (online):

Steps to follow if you sell your item through PaisaPay COD:

• When you are ready to ship your item to the buyer, you shall be required to print a shipping label no later than 5 days from the date buyer confirms the order for the transaction. Once you print the shipping label, your order shall be marked as “Ready to Ship” in your My PaisaPay dashboard in your eBay Account. b. This is a mandatory step and which if not performed, may result in the cancellation of your order.

• You shall be required to paste the shipping label on the parcel before you hand over the same to the Logistic Partner, failing which the Logistic partner shall refuse to pick up the item / product from you for delivery to Your buyer. You shall also be required to ensure that you keep the parcel ready well before the Logistic Partner arrives for pick up.

  Note: Logistic Partners normally pick up parcels by 5:00 pm in the evening.

• Handover the parcel along with the valid shipping documents to the Logistic Partner. Please ensure to indicate the PaisaPay ID and the Airway Bill number on the parcel.

• The Logistic Partner will collect the transaction amount from buyer in cash at the time of parcel delivery.

• PaisaPay will remit the amount to Permitted seller post reconciling payments received from the courier partner. PaisaPay COD fees are deducted from the amount remitted. (Higher of 5% on order value or Rs 75)

• Leave feedback (optional, but encouraged).

• Seller to pay eBay fees.

You can manage your selling activities using My eBay. For example, you can mark an item as paid and then shipped.

Contacting your buyer

Once your listing is over, you’ll need to contact your winning bidder or Buy It Now buyer. If you're using Checkout or if the buyer paid with PaisaPay, you and the buyer will receive confirmation emails. The buyer's email address will be provided in the email announcing the end of your listing. In the PaisaPay confirmation email, you will also be able to see the buyer’s shipping address.

Obtain the buyer’s shipping address.

Inform the buyer:

• Shipping cost

• How you will ship the item to them

• When to expect it and a shipping tracking number if you have it

• Which payment options you accept

• The total price

• Tax (if applicable)

Receiving payment

Always verify payment before shipping items (including holding cheques until they are clear). If you accept PaisaPay payments, you will receive confirmations about the payment status. If you have offered PaisaPay COD option, you will receive transaction status.

PaisaPay will always confirm the buyer’s online payment before advising you to ship. With PaisaPay, the buyer’s payment is credited to your PaisaPay account as soon as the buyer confirms that you have delivered the item. Your PaisaPay account balance is then transferred online to your registered bank account (see Selling with PaisaPay)

If you are eligible for Express Remittance* the money will be transferred to your bank account after you enter the shipping details.

* Not applicable for PaisaPay COD

Click here to see how COD Remittance works

Shipping the item for PaisaPay transactions

Review which shipping options shipping services fit your shipping needs.

Ship with a tracking number and offer insurance. Email the tracking number to the buyer so they can track the item. This procedure can help resolve disputes if a buyer claims to have never received an item or to have received a broken item (see Shipping Concerns).

For PaisaPay transactions, you must always enter shipping details in your PaisaPay Account in My eBay after shipping the item. If you do not provide shipping details, the buyer’s payment will be refunded or transaction will stand cancelled.

For PaisaPay COD transactions, ensure to see who the assigned courier/ logistic partner company is and ship the item only through assigned courier/ logistic partner company. Once the item is delivered the courier agent will collect the transaction amount in Indian Rupees upon delivery and confirm the same to PaisaPay.

Leaving feedback

• Leaving feedback after your listing is over is an important part of participating in the eBay community. This is your chance to let other eBay members know what it was like to do business with your buyer.

• The feedback system gives everyone an incentive to be honest, timely, and fair. And it helps both buyers and sellers make decisions about who to do business with.

• You can leave feedback using My eBay, or leave feedback at eBay's Feedback Forum.

Paying eBay fees

You can make a payment or change your payment method at any time by going to the Seller Account section in My eBay.

If your item did not sell

If your item didn’t receive any successful bids, you can:

• Re-list your item and receive an Insertion Fee Credit.

If something goes wrong with your high bidder or buyer, you can:

• Try communicating with your trading partner to work out a mutually agreeable solution.

• Use eBay’s Unpaid Item Process and request a final value fee credit.

• Make a second chance offer.

• Re-list your item, including receiving Insertion Fee Credits.