Open a Case in Resolution Centre
When you open a case in our Resolution Centre
to cancel a transaction, messages between you and the buyer are tracked through our system.
Opening your case
You can open a case to cancel a transaction up to 45 days after the sale.
Open your case in the Resolution Center. You can get there any time by clicking the Resolution Center link at the bottom of most eBay pages. If you go to the Resolution Center from your listing in My eBay, the item number of your listing will automatically be entered in your case.
Open your case on the eBay country site where you sold the item.
You won't be able to open a case to cancel a transaction if the buyer has opened a case and:
The buyer's case is still open.
The case was closed in the buyer's favor.
We refunded the buyer but didn't ask you for reimbursement.
To open a case in the Resolution Center from My eBay:
Select Resolve a problem from the More actions drop-down menu next to your listing.
Follow the on-screen instructions.
Cancel Transaction in My PaisaPay
You can also cancel a transaction from My PaisaPay, provided the item is not shipped. To cancel the trasnaction follow the below steps:
1. Click My PaisaPay. you may need to sign in.
2. Click the Unshipped section and select the transaction you wish to cancel.
3. Click the Cancel button on top and enter a the reason for cancelation and click Send. The buyer will receive a cancellation notification with the message you entre in the text box.
Note: Only cancel the transaction if the circumstances are beyond your control, as these cancellations count in your Seller Performance.