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Canceling a transaction


Occasionally you may need to cancel a transaction, for instance if the item is lost or broken, or you made a mistake when listing the item.

If you've sold an item but can't complete the sale, you can work with your buyer to cancel the transaction in our Resolution Center. When a transaction is canceled in the Resolution Center, you may be eligible for final value fee credit.

When you cancel a transaction:

  • There's no action against the buyer.

  • The canceled transaction may count against your seller performance if the reason selected indicates the item is out of stock or no longer available. Learn more about seller standards.

If your buyer didn't pay for an item, there is a different process to follow. Learn more about what to do when your buyer doesn't pay (unpaid item process).

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