Feedback Abuse, Withdrawal and Removal We ask that eBay members use caution and good judgment when leaving feedback. eBay is not legally responsible for the remarks that users post on its site and feedback will only be considered for removal if the comment meets the guidelines set in our Feedback Removal policy. Although each individual is ultimately responsible for the feedback he or she leaves, in the interest of our community, eBay has some basic rules regarding feedback. Under the Feedback Abuse policy, the following practices are not permitted: Use of inappropriate language - Use of profanity, patently vulgar language, or language that is racist, hateful, sexual or obscene. Although it is discouraged, this does not include inflammatory language such as "liar" or "thief." References to an eBay or law enforcement investigation - For example, "eBay is investigating this person." Publishing contact information - In the interest of the privacy of our members, users may not publish contact information within a feedback comment. Links - Feedback comments may not include pictures, JavaScript or links of any kind. Comments not related to eBay - Any comment related to a commercial transaction that was not conducted on eBay. This includes references to other auction services as well as feedback that advertises goods or services sold by someone other than the user for whom feedback was left. Campaigns to harass - Participating in an eBay transaction with the intent to leave feedback as part of a campaign to harass one or more members. Response abuse - Posting a response on one or more feedback comments to make additional remarks about another transaction. Negative statements within Feedback left for a buyer that conflict with the positive rating
To report Feedback Abuse and request that a comment be reviewed for removal, please review the Feedback Removal page. A link is provided on that page that will allow you to make your report. After receiving your report, eBay will consider the circumstances of the alleged offence. Disciplinary action may result in a formal warning, a temporary suspension, or an indefinite suspension. If a complaint cannot be proven with certainty, it is possible that no action will be taken. Due to privacy issues, eBay will be unable to discuss the result of the investigation. Please be aware that evidence of Feedback Abuse does not guarantee removal of the feedback comment. Although eBay will review the comment for removal at your request, feedback will only be considered for removal if it falls within the guidelines of our Feedback Removal policy. Related Feedback Offenses Feedback Extortion - Demanding action that is not required of another user at the threat of leaving negative feedback Shill Bidding - The use of secondary eBay Member IDs or other eBay members to artificially raise the price of an item or a user's feedback rating
Violations of this policy may result in a range of actions, including: Limits on account privileges Forfeit of eBay fees on cancelled listings Loss of PowerSeller status
Feedback Abuse A member includes another member’s name or phone number in a feedback comment. eBay will remove the feedback upon request of the member. A seller blocks a buyer from bidding on his items using the eBay blocked bidder feature. The buyer creates another User ID to get around the block, wins the item and then leaves negative feedback. eBay will remove the feedback upon request of the seller.
Feedback abuse and removal Feedback that meets any of the circumstances below is feedback abuse and may be subject to removal. Feedback that doesn't meet any of the reasons outlined below will not be removed: eBay is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal. The feedback comment contains profane, vulgar, obscene, or racist language or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc., while strongly discouraged, will not be removed. The feedback comment contains personal identifying information about another member, including real name, address, phone number, or e-mail address. The feedback makes reference to an eBay or law enforcement organisation investigation. The feedback comment contains links or scripts. Negative feedback intended for another member will be considered for removal only in situations where the member responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct member. Feedback left by a person ineligible to participate in eBay transactions, according to the eBay User Agreement, at the time of the transaction or the time the feedback was left. Feedback left by a member who provided eBay with false contact information and could not be contacted. In general, the transaction period is considered to be 90 days from the end of the listing or 30 days from the date the feedback was left, whichever was longer. Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction. Negative or neutral Feedback left by users who are later suspended by eBay. This feedback may later be reinstated, if the suspended member is reinstated, at eBay's discretion.
Why does eBay have this policy? Feedback is the foundation of trust on eBay. Abuse of the eBay feedback system undermines the integrity of the feedback system and decreases trust within the eBay marketplace. Though feedback is a member-to-member system, there are specific, limited occasions when eBay will remove feedback comments. Contact Customer Support 
|  | Report listing violations or problems with another eBay member.
|
| |
Contact us Have a question? We can help. |
Must use Buy It Now and PayPal.
