Refunding Your Buyer
Usually, you can issue a refund using the same payment method the buyer used to purchase the item. Even so, talk to your buyer to work out the best way to refund their money.
Contacting your buyer
To contact your buyer through eBay:Click the My eBay button at the top of most eBay pages. You may be asked to sign in.
Click the Sold link on the left side of the page under the All Selling heading.
Locate the item for which you are issuing a refund.
From the Action column pull-down menu, select Contact Buyer.
Complete the form with your message to the buyer and click the Send button.
Note: If you're using Selling Manager or Selling Manager Pro, select the box next to the item, and then click the Email button at the top of the Sold Items section.
You can also request your buyer's email address and phone number.
Receiving a Final Value Fee credit
To receive a Final Value Fee credit to your seller's account, you need to open and close a case in our Resolution Center. (Giving your buyer a refund doesn't automatically result in a Final Value Fee credit.) Depending on how you close the case, you may receive a Final Value Fee credit. For more about the credit, see Receiving a Final Value Fee credit.
If you started out trying to get the buyer to pay, but then you both decided to end the transaction and refund the buyer, see what to do when a buyer doesn't pay (unpaid item process).
If you need to cancel the transaction because you as the seller have a reason you can't complete the sale (like the item is broken, gone, or sold to someone else), see canceling a transaction.
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Must use Buy It Now and PayPal.
