Here are some steps you can take to help ensure prompt payment and avoid payment problems.

Note: If you have problems receiving payment for your sold item, see what to do when a buyer doesn't pay.

• General tips

• International sales

• Credit card problems

• Fraudulent payments

• Points to remember

General tips

• Include detailed shipping and handling information in your listing's item description and shipping section.

• Use PaisaPay to make it easy for buyers to pay you.

• Ship with a tracking number to help resolve any shipping problems.

• If you sell valuable items, consider purchasing insurance. Check with your shipping carrier for insurance options, or contact a third-party shipping insurance provider for insurance coverage. You can also purchase shipping insurance when you print your shipping labels on eBay.

• Keep any proof of your item’s authenticity.

• Verify that payment has been made before shipping the item.

International sales

• With a PayPal Premier or Business account, you can accept credit card payments from buyers in many countries. 

• If your preferred payment methods aren’t available internationally, add other payment options that attract international buyers.

• If you are passing the shipping costs on to your buyers, review our shipping internationally page and use the shipping rate calculator to estimate shipping costs. Let your buyers know if there are any duties, taxes, or additional fees such as insurance.

• Make sure buyers know that packages will pass through customs, and that they should investigate any costs that might be involved.

Credit card problems

• If you suspect that a buyer has attempted to pay with a stolen credit card, contact us.

• If a credit card payment is being reversed or cannot be received, contact the credit card company, the issuing bank, and PayPal to review your options.

Fraudulent payments

• If you believe that a buyer paid or is attempting to pay with fraudulent funds, contact us. Also contact local law enforcement where the buyer resides. We’ll fully cooperate with all law enforcement inquiries.

• Contact us to report a buyer who sent a cheque or demand draft that cannot be cashed.

• Don’t accept overpayments from buyers who ask to be reimbursed.

Points to remember

Due to the high potential for fraud, we don’t allow buyers and sellers to complete sales outside of eBay. These sales are not eligible for Feedback or requests for contact information.

PaisaPay offers protection for items you sell following the guidelines outlined in the PaisaPay Seller Protection Policy. If you use a different method to receive payment, review the policy to see if fraud protection is provided.