Members rely on Feedback to help them make informed decisions about how to spend their time and money. When providing Feedback, please be honest, fair and factual. In general, any Feedback you leave becomes a permanent part of the member’s Feedback Profile.

Because Feedback represents your opinions, we don’t edit your comments, nor can we investigate them for accuracy unless the feedback is in violation of any of eBay Policies or if we are of the opinion that your comments require removal and/or investigation. Without limiting other remedies, eBay may immediately remove and/ or investigate your feedback, immediately temporarily/indefinitely suspend or terminate your membership, and/or refuse to provide you with access to the Website in the event, but not limited to: If it is believed that your feedback may cause legal liability for you, other Users or eBay. However, we’ve established Feedback policies to ensure that Feedback remains free from abuse.

Situations in which Feedback might be removed

We might remove Feedback ratings or comments in these cases:

• The rating or comment violates the Feedback Abuse policy.

• A member couldn’t be contacted at the time of the transaction.

• A member left negative or neutral Feedback intended for another member, informed us of the error, and has already placed the same Feedback for the correct member.

• A member was under 18, and therefore unable to form a legally binding contract, when the bidding ended or when Feedback was left.  

• If we suspend a member, we’ll remove all their negative and neutral Feedback from the site. If a member is suspended within 90 days of registration, we’ll remove all their Feedback.

• We receive a valid court order requesting Feedback Removal.

• A buyer fails to respond to the Unpaid Item process.

• When communication or comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of the Unpaid Item process and the eBay Feedback system.

• Negative or neutral feedback left by the buyer, for technical defect in the product which is covered under valid manufacturing warranty/ guaranty and  where seller has provided all the relevant documents to the buyer which is required by the buyer to avail such warranty/ guaranty from the manufacturer/supplier as the case may be

• Negative or neutral feedback left by the buyer, due to delay in item delivery which was caused by circumstances beyond the seller’s control such as Bad weather conditions, natural calamity, change in Government rules / policies, Strikes etc.

• Negative or neutral feedback left by buyer, for non shipment of the item, where the Item was shipped to the buyer shipping address but the item was returned undelivered back to seller by the shipment company because of non availability of buyer to receive delivery of shipment

• The Item was not shipped as the buyer was from a Seller’s non serviceable location list & seller had clearly mentioned that item will not be shipped to Buyers locations in his listing

• Unjust feedback received by the seller due to eBay technical / processing related delays