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What is Feedback and how does it affect my reputation?

Feedback is made up of comments and ratings left by other eBay members you've bought from and sold to. These comments and ratings are valuable indicators of your reputation as a buyer or seller on eBay. They are included, along with an overall Feedback Score, in your Feedback Profile.

How Feedback works

For each transaction, buyers and sellers can choose rate each other by leaving Feedback. Feedback from buyers can consiste of a positive, negative or neutral rating, and a short comment. Feedback from sellers can consist of a positive rating and a short comment. These ratings are used to determine Feedback Scores. With some exceptions, outlined below, Feedback works like this:

  • A positive rating increases the Feedback Score by one point.

  • A neutral rating does not change the Feedback Score.

  • A negative rating decreases the Feedback Score by one point.

Each member may affect your score by one point (positive, negative or neutral) per transaction. However, to make sure that repeat Feedback is calculated in the Feedback Score, the new transaction the member is leaving Feedback for must end in a separate week. For Feedback, eBay defines a week as Monday through Sunday, Pacific Standard Time. Pacific Standard Time is Indian Standard time less 12.5 hours from March to September and IST less 13.5 hours from October to February.

For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.

Important things to know about Feedback

  • Always leave Feedback after a transaction so that other members may benefit from your experience.

  • You cannot remove Feedback you have left, so be sure to leave only fair and factual comments and ratings that relate to a specific transaction you have with your trading partner.

  • Usually, a high Feedback Score and high percentage is a good sign, but you should always check your trading partner's Feedback Profile to read comments and look for negative remarks.

  • If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback.

  • You must be a registered member to leave Feedback. You may leave Feedback on the items you purchased as a guest after you register.

  • If the seller files an Unpaid Item dispute against a buyer, any negative or neutral Feedback left by that buyer will be removed if the buyer does not respond to the dispute before the deadline, and the unpaid item is recorded on the buyers account. When a member is suspended, eBay will remove any neutral or negative Feedback left by that member.

  • Buyers must wait at least seven days before leaving a negative or neutral Feedback for a PowerSeller who has been registered on eBay for at least 12 months.

Spend a few minutes taking eBay's tutorial on Feedback.

Note: If you are a Guest Buyer, you are not allowed to leave feedback for the Seller. Once you register, you can leave feedback for transactions that have happened withing 30 to 60 days.

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