If you don't have your End of Auction email, you can:

Tip: Remember, many eBay sellers keep regular business hours, and some do not respond to emails during the evening, on weekends, on holidays, and so on.

If you cannot contact the seller by email after you purchase an item, or you don't receive a response within a reasonable time, you should request the seller's contact information and give them a quick call. Remember that sellers may have computer troubles or emergencies, so a telephone call can help clarify a situation.

When you request the information, it will be sent directly to the email address you have on record. You and your seller will receive each other's contact information at the same time, so be sure that your information on record is correct. In order to obtain this information about another member, you have to be involved in a transaction with them.

Request a seller's contact information .

Note: eBay's Contact Information Policy requires that all members have updated contact information on record with us at all times. If you request the seller's contact information, and it is incorrect, contact us.