If a seller doesn't receive payment for an item, the seller can open an unpaid item case with the buyer. Remember that you commit to pay when you buy or bid successfully on an item.

As a buyer, you have seven days to respond to an unpaid item case involving you. If you don’t respond or you’re unable to reach an agreement with the seller, the seller can close the case and eBay can record an unpaid item to your account.

• Repeated unpaid items can result in limits or loss of buying privileges.

Read more about our Unpaid Item policy.

Responding to an unpaid item case

To avoid an unpaid item, it's important to respond within 7 days to any case with you. Here's how to respond to an unpaid item case:

To keep track of cases open involving you, go to the Resolution Centre and view the case details.

Removing an unpaid item recorded on your account

If you receive an unpaid item recorded on your account and you feel the judgment is unfair, you can ask the seller to have it removed or appeal it through eBay with proof of payment.