When buyers do not pay for items they have bought or won, they have violated eBay’s Unpaid Item Policy, and eBay may record this on the buyer’s account. However, sometimes a buyer may receive an unpaid item record despite having paid for the item. An Unpaid Item can be removed if:

• eBay is provided proof of payment.

• eBay is provided with proof that the seller excused the buyer from their obligation.

• The seller removes the unpaid item themselves.

Examples of unpaid item removals

Accepted proof of payment

eBay accepts any of the following as proof of payment:

• Copy of a cheque or demand draft – Send photocopies of the front and back of your cheque or demand draft. Include the item number and your User ID.

• Email communication between you and the seller – Send eBay copies of email that you sent to the seller.

• Copy of payment confirmation from PaisaPay or other payment service – Send or email a copy of your payment confirmation email from PaisaPay or a confirmation email from another payment service.

• Proof that the seller left you positive feedback for the transaction – If the seller left you positive feedback, send eBay an email including the item number so that we can verify the feedback.

• Proof that the seller excused you from the transaction – Send a copy of the email showing that the seller excused you from the transaction. Providing proof of payment to eBay

• Email – You can submit your appeal with email evidence through the online Unpaid Item Bidder Appeal form.

• Scan – Include the item number and your user ID on the documentation. Hard copy appeals often take up to 10 business days to process. Write "Bidder Appeal" on the fax cover page and scan your appeal to inappeals@ebay.in 

Examples of Unpaid Item removals

Example 1 – Shweta buys a lamp from Dinesh and mails him a cheque for the item. Unfortunately, the cheque is delayed in the mail for over 2 weeks. Concerned about non-payment, Dinesh files an Unpaid Item claim against Shweta which results in Shweta receiving an unpaid recorded on her account. The next day, Dinesh receives Shweta’s cheque for payment and ships her lamp with an apology note. Shweta can now appeal the unpaid item by sending a photocopy of the note and cashed cheque.

Example 2 – Shweta is purchasing designer glass beads from Dinesh. She wishes to buy 10 beads and places a multi-quantity bid for 10. She later finds out that she has bid on 10 lots and each lot contains 10 beads. Not knowing what to do with so many beads, Shweta only pays for one lot but offers her apology to the seller. Satisfied with the apology, Dinesh excuses Shweta from purchasing the remaining 9 lots and files an Unpaid Item claim to recover Final Value Fee credits. Shweta received an unpaid item recorded on her account, but she can now appeal it by sending the email communication excusing her from the transaction to eBay with the appeal.