When you receive your item in the mail, inspect it right away to make sure it matches the description in the seller's listing. Next, leave the seller Feedback about your experience buying this item and your satisfaction with the purchase.

If something is unsatisfactory, please consider contacting the seller before leaving Feedback. Most times it is simply a misunderstanding that the seller will be happy to correct.

If the item is different from what was described in the listing, you may be eligible for eBay's Buyer Protection Program.

Still Waiting For Your Item?
When the seller posts your item to you, he or she may let you know how long to expect to wait to receive it.

If your item is taking longer to reach you than you expected, you can contact your seller and ask when the item was shipped. The seller's email address is on the End of Auction email you received and is also available by clicking on the seller's User ID on the listing page.

If you would like your seller's phone number, you can request full contact information on the Find Members page.

If you continue not to receive your item significantly past when your seller said it would arrive, you may request reimbursement through eBay's Buyer Protection Program.