Global EasyBuy Explained
FAQs for Buyers
FAQs for Buyers | FAQs for Sellers
  1. What is Global EasyBuy?
  2. What products are available for purchase on Global EasyBuy?
  3. Is the EMI payment option available on Global EasyBuy?
  4. Is buying on Global EasyBuy expensive compared to buying directly from the international site?
  5. Who can buy from Global EasyBuy?
  6. Who do I speak with in case I need to?
  7. How do I pay for items I wish to buy on Global EasyBuy?
  8. Who is an international reseller?
  9. How much time will it take for the item to reach me once I have placed the order?
  10. What charges will eBay charge on top of the item price?
  11. Can I get the item delivered to a location in the US?
  12. Will I get Feedback for transactions that I do on Global EasyBuy? Will they reflect in my eBay Feedback?
  13. What if I don't receive the item or if the product is held by customs? Will eBay return my money?
  14. What if the item is damaged in transit? / Is the item I purchase on Global EasyBuy insured?
  15. What if the item is significantly not as described?
  16. What if I am unhappy with the product and want to return it? Who will bear the cost of return shipping? Will someone pick it up from my place?
  17. Can I leave Feedback for the International Seller?
  18. Can I use the eBay coupon for purchases on Global EasyBuy?
  19. How can I interact with the US Seller?
  20. Why should I buy from Global EasyBuy and not directly from the international site?
  21. Are item auctions available on Global EasyBuy?
  22. Do I have to pay additional towards customs duties, import taxes etc?
  23. How can I track my item when it is being shipped?
  24. Will the items have international warranty? What if I need to get a product serviced?
  25. Can I buy multiple items in the same checkout?
  26. What address will the item be shipped to?
  27. Can I get the item shipped to an address different from my registered address?
  28. Can I find items from a particular seller using item ID?

  1. What is Global EasyBuy?

    Global EasyBuy is an eBay India service which allows you to buy items listed on eBay.com using PaisaPay and get them delivered to your doorstep at a price which is inclusive of Customs & Logistics costs. We offer hassle free shopping experience.

  2. What products are available for purchase on Global EasyBuy?

    Global EasyBuy shows listings of only new & manufacturer refurbished items from international sellers with an excellent Feedback score. Certain items which are not new and manufacture refurbished, or listed by international sellers with a low Feedback score are not available for purchase.

  3. Is the EMI payment option available on Global EasyBuy?

    All items on Global EasyBuy can be paid for through the EMI option.

  4. Is buying on Global EasyBuy expensive compared to buying directly from the international site?

    When you buy an item on Global EasyBuy, you pay customs duties and international shipping charges along with the item cost; which allows us to deliver the item to you without any hassle. These charges will apply even when the item is bought on the international site, except on the international site it will not be a part of item cost.

  5. Who can buy from Global EasyBuy?

    Anyone with a registered eBay user ID and a shipping address in India can buy on Global EasyBuy.

  6. Who do I speak with in case I need to?

    If you have any doubts or queries about buying on Global EasyBuy or any transaction related queries, please get in touch with Customer Support on 1 800 209 3229.

  7. How do I pay for items I wish to buy on Global EasyBuy?

    PaisaPay is the only method of payment available on Global EasyBuy. Using PaisaPay you can make protected online payments using a credit card or an online bank transfer. PaisaPay also gives you the convenience of tracking your item until it reaches you.

  8. Who is an international reseller?

    The international reseller is the person who buys the item on the international site for you and delivers it to your doorstep.

  9. How much time will it take for the item to reach me once I have placed the order?

    The international reseller will provide you with shipping details within 10 days of you buying the item, after which you will receive the item within the 15 days.

  10. What charges will eBay charge on top of the item price?

    The single payment you make when buying an item on Global EasyBuy consists of shipping charges, export duties levied by the exporting country and customs duties, customs clearing charges, service tax, insurance and other charges applicable in India.

  11. Can I get the item delivered to a location in the US ?

    No, you can only ship the item to a location in India .

    Is there a 'My Global EasyBuy' section similar to the 'My eBay' section?

    No. All your transactions on Global EasyBuy are saved in your My eBay.

  12. Will I get Feedback for transactions that I do on Global EasyBuy? Will they reflect in my eBay Feedback?

    Yes, you will get Feedback for the transactions you do on Global EasyBuy and they will reflect in your eBay Feedback.

  13. What if I don't receive the item or if the product is held by customs? Will eBay return my money?

    All transactions on Global EasyBuy are protected under eBay Guarantee*, so in the rare case where you do not receive the item within the stipulated PaisaPay timelines, you are eligible for a refund. To know more, click here.

  14. What if the item is damaged in transit? / Is the item I purchase on Global EasyBuy insured?

    All items bought on Global EasyBuy are insured, so you get a full refund if the item is damaged in transit.

  15. What if the item is significantly not as described?

    Items bought on Global EasyBuy cannot be returned, so please check the listing thoroughly before buying the item.

  16. What if I am unhappy with the product and want to return it? Who will bear the cost of return shipping? Will someone pick it up from my place?

    Please check the listing thoroughly before buying an item on Global EasyBuy. Once you have paid for an item on ebay.in/geb using PaisaPay, and you think that the item you have got is very different from the item description on the site, you can now file for an Item significantly not as described claim in your My PaisaPay. To open a SNAD (Significantly Not As Described) claim, as of now you will need to click on the Item Not Received link and eBay will reach out to you to get case details. eBay will then work closely with you and the seller to close the claim to the satisfaction of all involved parties. In a situation where you are asked to return the product, you will have to arrange for the shipping and the shipping costs will be reimbursed to you .To know more, click here.

  17. Can I leave Feedback for the International Seller?

    No, you cannot leave Feedback for the International seller.

  18. Can I use the eBay coupon for purchases on Global EasyBuy?

    You can use Global EasyBuy specific coupons for purchase on Global EasyBuy.

  19. How can I interact with the US Seller?

    What you see in the listing is all the information about the item which can be provided. Currently, there is no provision to interact with the international seller.

  20. Why should I buy from Global EasyBuy and not directly from the international site?

    Global EasyBuy has the following advantages:

    •  Secure and protected transaction via PaisaPay

    •  Pay in Indian rupees

    •  Payment is inclusive of customs duties

    •  No additional charges (except for octroi / municipal tax if applicable)

    •  Hassle free buying as the international reseller ensures that the item reaches your doorstep

    •  Buy from international sellers who have excellent Feedback

  21. Are item auctions available on Global EasyBuy?

    No, only Fixed Price items (Buy It Now) are available on Global EasyBuy.

  22. Do I have to pay additional towards customs duties, import taxes etc?

    No. When buying the item you make a single payment which covers all customs duties and applicable taxes.

  23. How can I track my item when it is being shipped?

    Within 1 to 10 days of buying the item, you will be provided all shipping details and a single tracking number to track your item on PaisaPay.

  24. Will the items have international warranty? What if I need to get a product serviced?

    If the item listing includes international warranty which is applicable in India , then the item has warranty in India .

  25. Can I buy multiple items in the same checkout?

    No, you cannot buy multiple items in the same checkout.

  26. What address will the item be shipped to?

    The item will be shipped to the shipping address provided by you. Global EasyBuy only ships to addresses in India .

  27. Can I get the item shipped to an address different from my registered address?

    You can change your shipping address to anywhere in India before paying for the item. You cannot change the shipping address once you have paid for the item.

  28. Can I find items from a particular seller using item ID?

    No, you cannot search for sellers using item ID.



FAQs for Sellers
FAQs for Buyers | FAQs for Sellers
  1. I am a seller on eBay India. Can I list on Global EasyBuy?
  2. Can I buy from Global EasyBuy and re-sell on eBay?
  3. Why is eBay India doing this?

  1. I am a seller on eBay India . Can I list on Global EasyBuy?

    No. Global EasyBuy only displays items listed on eBay.com and allows buyers to buy them in an easy and convenient manner.

  2. Can I buy from Global EasyBuy and re-sell on eBay?

    Anyone with a registered eBay ID and an Indian shipping address can buy on Global EasyBuy. Also, anything which is not a prohibited or restricted item can be sold on eBay India . Learn more about prohibited and restricted items.

  3. Why is eBay India doing this?

    eBay users from India who buy on international eBay sites face a lot of hurdles in transacting internationally. Some of the problems faced by them are paying in dollars, long delivery timelines and getting the item through customs. In order to make international buying more convenient to our users in India , we have launched Global EasyBuy.

    Global EasyBuy is where you can buy items listed on international sites, pay for them in Rupees using PaisaPay and get the item delivered anywhere in India .






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