Sellers can now include their email address and phone number in their listing descriptions. However, this is permitted only if the contact details are to provide further information about the item(s) in the listing.

It’s also mandatory to include the "Safe Buying" bannerwithin your listing description.

URLs are not permitted in the listing title, subtitle, and listing description. However, URLs are permitted in the following two cases:

• If the seller is selling the URL (domain name) in question
• If the seller is selling an item to be used on a particular Web site or for advertising space on a particular Web site, such as, "Lifetime Advertising on mhadi.com

No, if you provide contact information in your listings, it is mandatory to include the "Safe Buying" banner to educate new buyers. Listings not complying with this requirement will be cancelled.

Why is eBay making it mandatory to include the "Safe Buying" banner along with contact information?

The "Safe Buying" banner is essential to educate new buyers about completing their purchases on the eBay platform to be eligible for eBay services, including the eBay Buyer Protection Program, Feedback, Item Not Received process.

This is to give new buyers, who may be new to online shopping, the assurance and confidence of trading in a safe and secure environment.

To include the "Safe Buying" banner in your listing description, you need to copy the following HTML code and paste it in the Description section of the Sell Your Item form.

The HTML code is:

Remember to choose the "HTML" tab in the Description section before you paste the code.

I sell internationally. Can I mention my PayPal ID in my listing?

Yes, you may now display your PayPal ID in all your items.

No, the contact information cannot be included in the item title or subtitle.

However, you can provide URLs in the item title or subtitle in the following cases:

• If you are selling the URL (domain name)
• If you are selling an item to be used on a particular Web site or for advertising space on a particular Web site, such as, "Lifetime Advertising on mhadi.com"

No, our members continue to have the ability to ask sellers a question using the Ask Seller a Question (ASQ) functionality in a listing. Sellers then have the option to post this question into the listing itself, for all members to view.

Yes, it’s highly recommended that you mention preferred times when eBay members can contact you.

No, eBay will always contact you only on your registered telephone number and email address.

Any emails from eBay will be sent to your registered email address as well as to My Messages in My eBay. To protect yourself from fake or spoof emails, please install the eBay Toolbar.

Important Note: eBay will never ask you to provide account numbers, passwords or other sensitive information through email. If you have any doubt whether an email really is from eBay, open a new browser window, type www.ebay.in, and sign in. Any email that looks as if it is from eBay, mentions a problem with your account or requests personal information, and is not in My Messages in My eBay, is a spoof (fake) email.

Tips to deal with suspicious emails
If you feel you have received a suspicious email:

• Do not click on any link in the email. The purpose of spoof email is to lead you to a Web site and attempt to collect personal information and commit identity theft or other crimes.
• Report the email by forwarding it to spoof@ebay.com. eBay will review the email and let you know if it was legitimately sent by eBay

Can I request members to contact me for attractive offers?

No, any text which indicates that the listed items, or other items, are available for purchase directly from the member or leading to any off-eBay transactions is not allowed.  

Allowed:

• Up for auction on eBay is a new Leather case for the Apple iPod. Please contact me at ….
• Need more than one? Check out my other auctions on eBay, I have tons listed right now!"

Not Allowed:

• "There's no Buy It Now but if you want a great deal, you can email me at XXX@XXX.COM and we can work out a deal!"
• "And don't forget to check out my site for more goods! www.dmjack.com!"
• "Contact me directly for any bulk orders."

Important Note:
Transactions outside of eBay are not eligible for eBay services, including feedback, the eBay Buyer Protection Program, the Item Not Received process, and the Unpaid Item process and strict action would be taken against any such violations.

Violations of this policy may result in a range of actions, including:

• Listing or Want It Now post cancellation
• Forfeit of eBay fees on cancelled listings
• Limits placed on account privileges
• Loss of PowerSeller status
• Account suspension