eBay
  • Deals
  • Partner Offers
About eBay About PaisaPay About eBay Guarantee * Buy as Guest on eBay Top brands
Service center Contacts
 

Don't Worry. Buy Happy!

Your purchasing experience on eBay won't go wrong.
But if it does, we've put safeguards in place
to make sure you get the item you wanted or
your money refunded, including shipping.

 

How can we help you?

Didn't receive your item?

Please check "My PaisaPay" for shipping details.

If the seller hasn't entered the shipping details within 3 days of item purchase, your money will be automatically refunded to your original mode of payment.

In case the seller has entered the shipping details, but you still haven't received your item, even after 7 days of receiving the shipping details, Don't worry, just let us know and we will refund the purchase amount, including shipping cost.

More

Item is different from
what you ordered?

Please recheck the item description.

If the item doesn't match the description, just reach out to us for a refund or replacement.

As part of the process, we will ask you to ship the item back to the seller with the original packing and invoice.

In most cases, we arrange a pick up from you, else, you can courier it directly to the seller and we will cover the return shipping cost.

Sometimes the seller may have missed dispatching accessories or warranty card, etc., in such cases, we will contact the seller to ensure you receive the courier at the earliest.

More

Received a damaged/ nonfunctional item?

Don't worry, you can reach out to us for a refund or replacement.

As part of the process, we will ask you to ship the item back to the seller with the original packing and invoice.

In most cases, we arrange a pick up from you, else, you can courier it directly to the seller and we will cover the return shipping cost.

Sometimes the seller may have missed dispatching accessories or warranty card, etc., in such cases, we will contact the seller to ensure you receive the courier at the earliest.

More

 
 

Here's what you can do

  • 1

    Click on "Ask for a refund / replacement"

  • 2

    Sign into your account

  • 3

    Select the item you wish to raise a claim on

  • 4

    We assure you a resolution within 20 days

 

Additional site navigation